Terms and Conditions of Payment
By proceeding with payment through this secure payment link, you (the “Customer”) agree to the following terms and conditions:
1. Authorisation of Payment
- You confirm that you are the authorised cardholder and that you are personally completing this transaction.
- Payments made via this link are processed as Cardholder Present (CHP) transactions. The authentication process ensures that the cardholder is actively present and approving the payment.
2. Binding Contract
- By completing payment, you are entering into a binding contract with the hotel for the goods and/or services specified.
- This contract is formed at the point your payment is successfully authorised.
3. Refunds and Cancellations
- Refunds, if applicable, will only be provided in accordance with our cancellation and refund policy.
- Before raising a dispute with your card issuer, you agree to contact the hotel directly to resolve any issues.
4. Chargebacks
- Because this payment is authenticated as a Cardholder Present transaction, you acknowledge and accept that you have authorised the charge and therefore waive any right to dispute the payment on the basis of “unauthorised transaction.”
- Any attempt to raise a chargeback that contradicts these terms may be challenged with the card issuer.
5. Security of Payment
- Payments are processed using a secure gateway compliant with PCI DSS and card scheme rules. The hotel does not store your full card details.
6. Governing Law
- These Terms and Conditions are governed by the laws of England and Wales.
- Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.
