Upgraded cleaning and sanitising protocols
Every guest bedroom and all public areas are cleaned and disinfected with new electrostatic cleaning products by TECcare’s world class anti-microbial technologies. As you walk around the hotel, you may see cleaning staff hard at work sanitising surfaces and touch points to keep you safe.
Guest bedrooms undergo an even greater and more rigorous cleaning and disinfection routine. For your safety, no one will enter your room during your stay. If you want your room serviced daily, please let our teams know when you check in.
As much as we’d like to hug every one of our guests, it’s important we encourage social distancing. We’ve redesigned all our public areas, displayed clear instructions, and trained staff to encourage our guests to ensure safe distance at all times. You might be asked to book in a time for your breakfast, but you will enjoy your meal in a safe environment.
Guests are encouraged to take the stairs whenever possible.
New Digital Solutions
At Sarova Hotels, we’ve introduced digital solutions to minimise contact and make your stay more seamless. To reduce the time you spend at our reception desks, you may now opt to check in and check out online. Look out for emails before and during your stay for instructions.
At some hotels, we’ve introduced digital menus and ordering systems. Simply scan the QR code, and your order will be brought to your table.
Personal Protection Equipment
Our staff love to smile, but there may be times that you won’t be able to see them! For safety, our staff will be wearing face coverings, and we encourages guests to do the same whilst in public areas. You’ll find hand sanitiser stations all around the hotel; hand hygiene is of the utmost importance. Glass screens have also been installed for your safety.
Our staff also undergo regular lateral flow tests to ensure they’re fit and well when serving our guests.
Upgraded Safety Signage and Information
Keep a lookout for the enhanced safety signage around the hotel. You’ll find tips and useful advice on how to keep safe during your stay, and ward off any nasty bugs.
Redesigned Food and Beverage
We currently have a super small team, so we’re offering a super small menu. Walk-in dining may not always be offered to ensure we can serve our guests safely. Please make sure you book your table in advance, and we’ll save a space for you. Guests at the hotel will be asked to reserve a time for breakfast.
Flexible Reservation Options
To give you maximum flexibility and peace of mind when making your bookings at our hotels, we’ve introduced new rates with a variety of cancellation options to suit your travel needs. Our fully flexible rate can be cancelled until 12 noon the day before arrival for free. Or for a discount, you can book our semi flexible rate and make changes to your arrival date without charge. Terms and Conditions apply.