Stay Safe

Guests of our hotels have always enjoyed the highest standards of cleanliness and hygiene; we’ve now taken yet another step to boost our promise, and ensure you StaySafe at Sarova. With a number of new and enhanced initiatives, you can book your stay with the comfort of knowing you’re in the right hands. Take a look at some of our initiatives:

Upgraded cleaning and sanitising protocols

Every guest bedroom and all public areas are cleaned and disinfected with new electrostatic cleaning products by TECcare’s world class anti-microbial technologies. As you walk around the hotel, you may see cleaning staff hard at work sanitising surfaces and touch points to keep you safe.

Guest bedrooms undergo an even greater and more rigorous cleaning and disinfection routine.

Social distancing

As much as we’d like to hug every one of our guests, it’s important we follow the government’s advice on social distancing. We’ve redesigned all our public areas, displayed clear instructions, and trained staff to guide our guests to ensure safe distance at all times. You might be asked to book in a time for your breakfast, but you will enjoy your meal in a safe environment.

Guests are encouraged to take the stairs whenever possible. We’ll limit the use of our lifts to the guests of one room at a time for your safety.

StaySafe at Sarova Packs

When you check-in you’ll be given a complimentary StaySafe at Sarova pack containing your sanitised key cards, complimentary face masks, and more. To reduce touch points, guests are encouraged to bring their own toiletries and amenities. But don’t worry, if you need some, we have sanitised packs of Gilchrist and Soames amenities available.

Personal Protection Equipment

Our staff love to smile, but there may be times that you won’t be able to see them! The UK Government now mandate that all staff and guests must wear face coverings in public areas. You’ll find hand sanitiser stations all around the hotel; hand hygiene is of the utmost importance. Glass screens have also been installed for your safety.

Our staff also undergo regular temperature checks to ensure they’re fit and well when serving our guests.

Upgraded Safety Signage and Information

Keep a lookout for the enhanced safety signage around the hotel. You’ll find tips and useful advice on how to keep safe during your stay, and ward off any nasty bugs.

Redesigned Food and Beverage

We currently have a super small team, so we’re offering a super small menu. Walk-in dining may not always be offered to ensure we can serve our guests safely. Please make sure you book your table in advance, and we’ll save a space for you. Guests at the hotel will be asked to reserve a time for breakfast to help us maintain social distance in the kitchen and restaurant.

Due to Government imposed curfew, the hotel bars, restaurants and lounges will be closed from 11pm and last orders will be 9.30pm.

Flexible Reservation Options

To give you maximum flexibility and peace of mind when making your bookings at our hotels, we’ve introduced new rates with a variety of cancellation options to suit your travel needs. Our fully flexible rate can be cancelled until 12 noon the day before arrival for free. Or for a discount, you can book our semi flexible rate and make changes to your arrival date without charge. Terms and Conditions apply.